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Policies & Process

Prior to the initial assessment, you will be required to complete intake paperwork and questionnaire.

Initial Assessment: (60 mins) During this appointment the provider will thoroughly obtain background information to address presenting issues. Lab work may be ordered to rule out any physical conditions. The provider and client will then discuss treatment options. (HX in full) This includes but not limited to mental health history, social history, personal history and any other issues that may need to be addressed. Once the provider and client have the clinical impressions, possible treatment options, the client will then choose which option best suites them.

Follow-Up appointments: (20-30 mins) During this appointment the provider will review and discuss adherence to treatment, response, and possible adjustments if indicated.

Cancellations & Fees

Missed or Canceled Appointments 

 

Appointment reminders are sent via email. Cancellations must be made at least 24 hours prior to the scheduled appointment, and can be done several ways (self-cancel via patient portal, send message requesting cancellation through the patient portal, or voice mail message to cancel). Because payment is expected in advance, if you cancel at least 24 hours prior to your appointment, you will get a full refund. If you cancel within 24 hours of your appointment, you will not be refunded fees paid. 

 

Examples:

 

· If your appointment is Wednesday at 10am, you must cancel before 10 am Tuesday. 

 

· If your appointment is Monday at 2 pm, you must cancel before 2 pm Sunday. 

 

We understand things happen and you may miss your appointment for reasons that are out of your control, so we'll issue a refund. If there are 3 cancellations within 24 hours, you will be discharged from the practice. ​

Late Policy 

If you are more than 10 minutes late, your appointment will be canceled and you will not receive a refund. With an online platform that takes away the stress of weather conditions, traffic and trying to find parking, it is very convenient for you to "attend" your appointments on time.

FEES:

Currently only accepting various insurance plans, Cash Payments:

Can be paid via: Stripe, Pay Pal. You may also use Visa, and Mastercard We do not accept mailed payments. ​

At the conclusion of the visit, you will be sent a visit summary that includes billed charges. You can send this "superbill" to your insurance company for possible reimbursement. The amount will be determined by your insurance carrier, and they can walk you through their required steps.​

our Fees

We also work off a sliding scale based off of income: Please contact for more information.

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·     Initial evaluation $ 120

·     Follow up visit    $ 100

 

All fees should be paid in advance, through our website. If payment has not been made at least 24 hours before your appointment, it’s equivalent to a nonconfirmed appointment, and your appointment will be canceled. 

Medications & Refills

Electronic prescriptions are sent directly to your pharmacy within your state of residence. Prescriptions are not mailed. You will receive enough medication refills until the next scheduled follow-up appointment, therefore, sending a message about refills is generally not necessary. However, occasionally refills do not always get sent to pharmacies as planned. In this case, please place your refill request through the patient portal.  If you miss an appointment that was meant to discuss your progress and refills, a 7- day refill will be sent, allowing you time to schedule an appointment. Changes are not made to your medication(s) without an appointment. 

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