Health Plan

PAYMENT POLICY

Our providers participate in most major health insurance plans in the region. Below is a list of the health plans we currently accept. If your plan is not listed, we will be unable to file a claim on your behalf. Please note that with any health plan, you may be responsible for deductibles and copayments.

We also accept cash payments.

Questions About Your Bill

What kind of billing information will I receive?

You’ll receive a bill from us and a monthly statement after your insurance has processed your claim.

How long does it take for insurance to process my claim?

Typically, it takes 45 to 60 days for insurance companies to process claims.

My insurance says they paid, but I don’t understand the breakdown. Can you explain it?

We’re happy to share any Explanation of Benefits (EOB) we’ve received. However, for detailed clarification on how your insurance calculated the payment, please contact your insurer directly.

Do you accept cash payments?

Yes, we accept out-of-pocket payments via cash or card. Please note that you may still be responsible for deductibles or co-pays depending on your insurance plan. Cash Payments can be made via paypal to rowan_fuche@yahoo.com or Zelle to 817 437 9885

Other Frequent Ask Questions

What insurance plans do you accept?

We currently accept the following plans:

Aetna (TX, NM, AZ)
Oscar (Optum) – TX, AZ
Oxford (Optum) – TX, AZ
Cigna – TX, NM, AZ
BCBS – TX, AZ, and MA in TX
UnitedHealthcare (Optum)
Horizon BCBS of New Jersey (in TX)
UMR
Carelon Behavioral Health (TX, AZ, NM)
Quest Behavioral Health

Note: We are actively working to add more plans. For more information on insurance coverage, please call us or email dr.rowant@restoremebhw.com.

How do I schedule an appointment?

You can schedule an appointment by logging into our Patient Portal, calling us at (469) 846-8013, emailing us at dr.rowant@restoremebhw.com, or by clicking the “Book an Appointment” button above.

What is telehealth, and how do I sign up?

Telehealth is the use of secure technology to provide healthcare services remotely. It allows you to receive mental health care from the comfort and privacy of your own home.

To sign up for telehealth services at RestoreMe Behavioral Health & Wellness PLLC, you can log in to our Patient Portal, call us at (469) 846-8013, email us at dr.rowant@restoremebhw.com, or click the “Book an Appointment” button above.

Will my sessions be confidential?

Absolutely. Your privacy is a top priority. We follow strict professional and legal standards to ensure all personal information remains confidential, providing a safe and secure environment for your care.

What can I expect from my first appointment?

Your first session includes a thorough evaluation where our provider will review your medical history, discuss your concerns, and outline your goals. This helps us create a personalized treatment plan designed specifically for your needs.

Do you offer in-person visits?

At this time, we offer services exclusively via telehealth. All appointments are conducted virtually for your convenience and accessibility.

In an emergency: We are not a crisis center. If you need immediate mental health support, call or text the 988 Lifeline or visit 988lifeline.org. Additional support is also available through NAMI.

How to Book an Appointment via the Patient Portal

Step 1:

Step 2:

Use the filters to select:
Appointment type > Preferred date and time

Step 3:

Browse available appointment times and select the one that works best for you.

Step 4:

Review your appointment details. Add a reason for your visit if needed, then click Request to confirm.