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Privacy Policy​

At RestoreMe Behavioral Health and Wellness, PLLC (“Company”, “we,” or “us”), we are committed to protecting the privacy of our users. This Privacy Policy (“Policy”) applies to the Company’s website and services that display or link to this notice. By accessing or using the Website, you are accepting the practices described in this Policy and consenting to its terms.

This Policy describes how we collect, use, share, transfer, store, and protect your personal data. Please also refer to our Notice of Privacy Practices for how we handle protected health information (PHI) in our role as a healthcare provider.

Information We Collect

We collect personal information through:

  1. Website forms (e.g., contact forms, insurance verification)
  2. Cookies and automated tools (e.g., IP address, browser type, visited pages)
  3. Voluntary submissions (e.g., email inquiries)
You may also provide us with personal information about others, in which case you represent you have their consent.

Cookies and Tracking Technologies

We use cookies to improve your website experience. These may include:
  1. Essential cookies for website functionality
  2. Google Analytics for anonymous demographic data
  3. Third-party tools like Stackpath CDN for site performance
Users may opt out via browser settings or visit:
  1. Essential cookies for website functionality
  2. Google Analytics for anonymous demographic data

 

How We Use Your Information

We use your personal information to:
  1. Respond to inquiries and requests
  2. Improve our website and services
  3. Comply with legal obligations
  4. Coordinate with trusted partners (who must keep your information confidential)

We do not sell your personal data. We may disclose information to comply with legal requirements or in the event of a merger or acquisition.

Opt-In Agreement

By submitting your phone number, you consent to receive marketing texts or calls via auto-dialing systems. This consent is not required to receive services. You may opt-out anytime by replying “STOP” to text messages or contacting us.

How We Protect Your Information

We use SSL encryption and secure server environments to protect your data. Sensitive information is stored securely and only accessed by authorized personnel. Emails are not encrypted, so avoid sending confidential information through email.
In the event of a data breach, we will notify affected users immediately and take necessary steps to mitigate the issue.

Your Rights (California Residents)

Under the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA), you may:
  1. Request disclosure of the data we collect or share
  2. Request deletion of your data (with some legal exceptions)
  3. Opt-out of data selling (though we do not sell your data)

Requests may be made to: dr.rowant@restoremebhw.com with subject: “California Privacy Rights.”

Authorized Agents

You may designate an authorized agent to act on your behalf. Verification of your agent’s identity and authority may be required.

Children’s Privacy

We do not knowingly collect information from children under 13 without parental consent. Parents may contact us to review or remove their child’s data.

Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices. Please review their policies before submitting personal information.

Policy Updates

We may update this Privacy Policy occasionally. Continued use of our website after changes are made indicates your acceptance.

Last updated: April 20, 2023

Questions? Contact us at: dr.rowant@restoremebhw.com To unsubscribe from our database, email us with your request.

Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

Our Responsibilities

  1. We are required by law to maintain the privacy and security of your protected health information (PHI).
  2. We will notify you promptly if a breach occurs that may compromise your PHI.
  3. We must follow the terms of this notice and provide you with a copy.
  4. We will not use or share your information other than as described here unless you provide written permission. You may revoke this permission at any time.

For more information, visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html

Effective Date: June 20th, 2023

We may update this notice and changes will apply to all health information we have about you. The updated notice will be available upon request, in our office, and on our website.

How We Use and Disclose Health Information

For Treatment

We may use your health information to treat you or share it with other professionals involved in your care.
  • Example: A physician treating you may consult another physician about your condition.

For Health Care Operations

We may use your information to manage our practice and ensure quality care.
  • Example: Reviewing your treatment plan to improve services.

For Payment

We may use and share your information to bill and receive payment from health plans or other entities.

  • Example: Providing information to your health insurer so they can reimburse us for your care.

Other Uses Allowed or Required by Law

We may also share your information:
  1. To help with public health and safety issues (e.g., reporting disease, adverse reactions, abuse)
  2. For health research
  3. To comply with federal and state laws
  4. For organ and tissue donation
  5. With medical examiners or funeral directors
  6. For workers’ compensation claims
  7. For law enforcement and government requests
  8. To respond to lawsuits, court orders, and subpoenas

Confidentiality of Substance Use Records

Your alcohol or drug abuse treatment records are protected under federal law. Disclosure without your written consent is limited to:

  1. Emergencies
  2. Research or audits
  3. Court orders

For more, see: 42 U.S.C. 290dd-2

Your Rights

Access Your Medical Records

  • You may request an electronic or paper copy of your medical record. We will provide it within 30 days. A fee may apply.

Request Corrections

  • You may request an electronic or paper copy of your medical record. We will provide it within 30 days. A fee may apply.

Request Confidential Communications

You may ask us to contact you at specific locations or in a certain manner (e.g., home phone, different address). We will comply with all reasonable requests.
  • You may ask us to contact you at specific locations or in a certain manner (e.g., home phone, different address). We will comply with all reasonable requests.

Limit What We Use or Share

  1. You may request limits on certain uses or disclosures. While we are not required to agree, we will comply with requests when legally allowed.
  2. If you pay out-of-pocket for services, you may request that we not share information with your health insurer.

Get a List of Disclosures

  • You may request an accounting of disclosures made in the past six years (excluding treatment, payment, and operations). One request per year is free.

Choose Someone to Act for You

  • If you have a legal representative (e.g., medical power of attorney), that person may act on your behalf with proper documentation.

File a Complaint

You may file a complaint with us or with the U.S. Department of Health and Human Services if you believe your rights have been violated.

We will not retaliate against you for filing a complaint.

Get a Copy of This Notice

  • You may request a paper copy at any time, even if you agreed to receive it electronically.

For Questions or Concerns:​

Contact us at dr.rowant@restoremebhw.com